
PANEL: What to Do When Patients Threaten Violence
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Most patients are delighted with the work you do—but not all of them. When someone is unhappy, they may make their angst known with nasty phone calls, bitter voicemails, negative online reviews and complaints to licensing boards. But, on occasion, the anger morphs into violence, putting you, your staff and your patients at risk. This panel will discuss how to identify such patients in advance of a problem, what to do to de-escalate the conflict, how to call for help and how to harden your defenses.

Jay D. Reyero (Moderator)
Partner
ByrdAdatto
Jay D. Reyero grew up playing team sports and sees himself as an integral part of his client’s team when they engage him. He truly respects those with whom he works, and he always gives maximum effort for the benefit of the team. As a member of the firm, he is responsive and respectful, striving to make sure each client receives the full attention they deserve. Jay enjoys solving problems, and is adept at listening and asking the right questions. He can communicate complex issues effectively, helping clients understand and feel comfortable with the course of action required. He has a background as both a litigator and transactional attorney, bringing a unique and balanced perspective to the firm’s clients.
Jay’s practice focuses on the representation of business clients, with health care being the core of his practice. His health care and regulatory expertise involves the counseling and advising of physicians, physician groups, other medical service providers and non-professionals. Specific areas of expertise include Federal and State health care regulations and how they impact investments, transactions and various contractual arrangements, particularly in the areas of Federal and State anti-referral, anti-kickback and HIPAA compliance.
Jay has been selected as a Rising Star by Texas Super Lawyers, a Best Lawyer in Dallas in health care by D Magazine, and a Best Lawyer.

Hermine Warren
DNP, APRN, CANS
Facialogy
Hermine Warren, DNP, APRN, CANS, has been in nursing since 1974, with an advanced practice degree since 1980. She is an educational/clinical GAIN trainer for Galderma, is a PALETTE faculty member, is co-faculty for the Academy of Injection Anatomy with Chris Surek, DO, FACS, and has maintained a clinical practice in the non-surgical cosmetic subspecialty field since 2004. She is a member of Sigma Theta Tau since 1979 and a member of the Golden Key International Honour Society since 2013.

Jeff Segal MD, JD
Partner
ByrdAdatto
Jeffrey J. Segal, MD, JD, was a neurosurgeon in private practice before beginning the second phase of his career as a serial entrepreneur in the health care field. He then founded or co-founded four separate health care startups. He lives and breathes health care and understands it viscerally. Dr. Segal founded Medical Justice, which touched on so many medico-legal issues, and also runs eMerit, which helps doctors control their online reputation through patient feedback.